At cekap 33, your privacy is more than a legal obligation — it is a responsibility we take seriously. This document transparently explains how we collect, use, store, and protect your personal data.
Six core principles that shape how we handle your personal data
All data transmitted between your device and cekap 33's servers is protected by 256-bit SSL encryption — the same level of protection used by Malaysia's leading banks.
Cekap 33 has never and will never sell members' personal data to any third party for marketing or commercial purposes. Your information belongs to you.
All of cekap 33's data handling practices are in full compliance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA), which governs the collection and use of personal data.
You have the right to access, correct or request the deletion of your personal data at any time. Submit your request through the designated channels provided.
Your personal data is stored on protected servers and accessed only by staff who require it. We retain data only for as long as necessary to meet our operational and legal requirements.
You may opt out of receiving marketing communications from cekap 33 at any time by clicking the unsubscribe link in any email or by contacting our support team.
Welcome to the Privacy Policy cekap 33. This document explains how we — the company operating the Sports Betting, live casino and slots platform under the cekap 33 brand — collect, use, disclose and protect your personal information when you register, log in or use any part of our services.
This Privacy Policy applies to all users of the cekap 33 platform, including registered members, website visitors, and anyone who interacts with our content or services. By using the cekap 33 platform, you agree to the collection and use of your information as described in this policy.
Cekap 33's Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring your personal data is handled in a responsible, transparent, and secure manner.
If you have any questions about how we handle your personal data, please contact our Data Privacy Officer by email at privacy@cekap33.biz or via the contact form available within the platform.
Cekap 33 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Type | Example | Requirement |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / Passport number | Mandatory |
| Contact Information | Email address, phone number | Mandatory |
| Address Information | Residential address, postcode, state | Required for KYC |
| Financial Information | Payment method details (Touch 'n Go, GrabPay, DuitNow, FPX) | Required for transactions |
| Verification Documents | MyKad / Passport copy, utility bill | Upon request (KYC) |
Cekap 33 never collects credit / debit card information directly. All payments are processed through licensed and secure payment service providers such as Touch 'n Go, GrabPay, DuitNow and FPX.
Cekap 33 uses collected personal data solely for legitimate purposes directly related to delivering our services to you. The primary purposes are as follows:
Cekap 33 will not use your personal data for any purposes not stated here without first obtaining your renewed consent.
cekap 33 does not sell, lease, or trade members' personal data to any third party. However, in certain limited circumstances, we may need to share your information with the following parties:
We share necessary data with service providers who help us operate the platform, including:
All third parties are bound by strict data protection agreements and may only use your data for the specified purposes.
Cekap 33 may disclose personal data when required to do so by Malaysian law, court order, or direction from a competent authority in the context of a lawful investigation. In such situations, we will endeavour to notify you in advance where permitted by law.
Cekap 33 does not share any members' personal data with advertisers, social media companies, or any third party for marketing purposes. Your privacy is fully protected.
Cekap 33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure:
While we take all reasonable precautions, no security system is 100% impenetrable. Please contact cekap 33 support immediately if you suspect any unauthorised access to your account.
The cekap 33 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions properly. The following are the types of cookies we use:
These cookies are required for the core functionality of the cekap 33 platform and cannot be disabled. They include login session cookies, security cookies, and cookies that store your language preferences.
These cookies help us understand how members use the platform — which pages are visited most frequently, how long sessions last, and any errors encountered. All data is collected anonymously and cannot be used to identify you personally.
These cookies allow the cekap 33 platform to remember your preferences — such as favourite games, configured betting limits and other display settings — to deliver a more personalised experience.
You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the cekap 33 platform. Continued use of the platform constitutes your consent to the use of cookies as described here.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by cekap 33:
To exercise any of these rights, please submit a written request to cekap 33's Data Privacy Officer at privacy@cekap33.biz. We will process your request within 21 working days.
Cekap 33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law:
| Data Category | Retention Period |
|---|---|
| Active Account Data | Throughout the active account period + 7 years after closure |
| Financial Transaction Records (RM) | 7 years (legal requirement) |
| Support Communication Logs | 3 years from the date of interaction |
| Cookie / Analytics Data | 13 months |
| KYC Documents | 5 years after account closure |
| Security Logs | 2 years |
Once data is no longer needed and the retention period has expired, cekap 33 will securely delete or anonymise it using industry-recognised methods.
Cekap 33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, technological requirements or applicable legal developments.
When material changes are made to this Privacy Policy, we will:
Continued use of the cekap 33 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please close your account before the effective date.
If you have any questions, concerns, or complaints regarding how cekap 33 handles your personal data, or if you wish to exercise any of your rights as a data subject, please reach out to us through the following channels:
We aim to respond to all privacy-related enquiries within 5 working days and resolve any formal complaints within 21 working days.
The latest version of this Privacy Policy takes effect on 1 January 2026 and supersedes all previous versions. For unresolved complaints, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.
We respect and uphold the privacy rights of every Malaysian member in accordance with PDPA 2010
Request a copy of all personal data we hold about you at any time by emailing our Data Protection Officer.
If your data is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
Object to your data being processed for direct marketing and we will stop immediately, no questions asked.
Withdraw consent for data processing at any time. This does not affect the validity of any processing carried out prior to withdrawal.
If your complaint is not resolved, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia.
We are happy to assist with any enquiries regarding your privacy and data protection
Privacy@cekap33.biz – for PDPA enquiries, data access requests and official privacy complaints.
Our Malay-speaking support team is available around the clock to assist with general privacy enquiries.
Privacy enquiries are responded to within 5 business days. Formal complaints are resolved within 21 business days.
Join over 500,000 Malaysian members who trust cekap 33 — a safe, responsible and legally compliant Sports Betting and casino platform.
For members aged 21 and above only. Please gamble responsibly.